Privacy Policy

Privacy Policy

This Policy may be amended from time to time. The respective latest version of the policy at the point of time of the purchase/registration of a IncQueryLabs Software Product (whichever occurs later) shall apply. The data controller is IncQueryLabs.

In this Privacy Policy, we describe the type of data, including personal data (collectively, “data”), that we collect from you when you use our Website (listed under IncQueryLabs WebSite) and certain IncQueryLabs products and services as described in this Privacy Policy (collectively, our “services”) and how we use and disclose that data. The following definitions will be used throughout this Privacy Policy.

Why We Collect Data

We collect data for various reasons, such as:

To provide you with software, services or information. We may collect data that identifies you as an individual or company, which is required to provide you with the software, support, and services that you have requested. To receive the software, support and services, you explicitly fill in the data, whether you purchase a IncQueryLabs Downloadable Software Product, purchase IncQueryLabs Software as a Service, use our support forums, sign up for a IncQueryLabs Account, register for a webinar, participate in a survey, and/or subscribe to receive marketing and/or technical information and content. We may use third-party service providers to assist us in provisioning our services to you or in our operations. For example, we may use third party service providers to provide data storage and backup services.

To check for license validation and updates. Some IncQueryLabs Downloadable Software Products regularly check for software updates and/or license validation.

To improve our offerings based on usage. We collect data based on your use of our products and services, and we do not associate this data with your name. We use this data to better understand usage patterns of our products and behavior of our collective audience. At times we may share this information in aggregated anonymous form with third parties. Collection of data based on your use of IncQueryLabs Downloadable Software Products is done only if you permit it.

To promote and market our products. We may use feedback that you provide voluntarily on our products or services. As permitted by applicable law, we may use this in the form of quotes or in other ways in accordance with the IncQueryLabs Terms of Use. We also may use data that we collect and aggregate to assist us in determining appropriate marketing and advertising for our products and services. In doing so, we may share aggregate data with third parties to assist us with these efforts. We also may use third party service providers to assist us with our email marketing; in that case, the third party service provider will have access to your email address, your name, and other information necessary to engage in the marketing.

To provide technical support. We may need to ask you for data to process your support request, especially if it requires accessing your account or other data that you already have provided to us. We may have to access and/or request a failure code, which may contain personal data of the user who reported the failure. You hereby expressly consent to the collection and storage of this data.

As required by law. We may use and disclose your personal data where required by law, such as in response to a court order, valid subpoena, or other legal process.

To protect our rights and interests and the rights and interests of other users. We may use and disclose your personal data where we believe, in our sole judgment, that it is appropriate to do so to protect our rights and interests and the rights and interests of other users of IncQueryLabs Software Products or services, or where we believe there has been a violation of this privacy policy that could affect the interests of IncQueryLabs or its customers.

Business Transfers. If we are acquired by or merged with another entity, if substantially all of our assets are transferred to another entity, or as part of a bankruptcy proceeding, or other business transfer, we may transfer the information we have collected from or about you to the other entity.

Third Party Service Providers. We use third party service providers as discussed in this section. We also use third party service providers in other circumstances; a complete list of the reasons in which we use third party service providers can be found here.

What We Collect

What we collect depends largely on the interaction that takes place between you and IncQueryLabs.

Cookies and Other Tracking Technologies

We, and our third party service providers, use cookies and other tracking technologies on our Website and client portals (collectively our “Website”). We use these tools to identify you when you visit our Website, to provide you with a good experience when you browse our Website, to improve our Website and the services that we provide, for analytics purposes, for targeted advertising, and as discussed in this section.

YOUR CONSENT/WITHDRAWING CONSENT

By continuing to use our Website, you are agreeing to the placement of cookies on your computer by us and our third party service providers. You may withdraw your consent at any time.

If you do not wish to accept cookies in connection with your use of this Website, you must stop using our Website and disable cookies via your browser settings for this Website or globally (see below). You also may opt out of targeted advertising at any time by visiting www.IncQueryLabs.com/optout/. Please note that disabling cookies will affect the functionality of our Website, and may prevent you from being able to access certain features on our Website. For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org/how-to-delete-cookies/.

THE TECHNOLOGIES WE USE

Cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our Website. There are two types of cookies:

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our emails are forwarded.

FIRST AND THIRD-PARTY COOKIES

In relation to whether a cookie is 'first' or 'third' party refers to the domain placing the cookie.

First-party cookies are those set by a website that is being visited by the user at the time (e.g., cookies placed by us). Cookies placed by IncQueryLabs are used when creating an account, identifying yourself using IncQueryLabs Account, purchasing products using the e-store, as well as using any of our services, including but not limited to, our issue tracker, blogs and discussions forums, newsletter sign-up, etc. At times we may also use cookies for testing out new features of our web site and/or services to a subset of our audience.

Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

HOW TO DELETE AND BLOCK OUR COOKIES

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

CHANGING YOUR COOKIE SETTINGS

Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

WHAT COOKIES DO WE USE AND WHY?

Generally our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. 

If you are in the EU, you may opt-out of certain third party cookies that we and other websites may use for targeting through http://www.youronlinechoices.eu or www.aboutads.info. Opting out of one or more ad networks only means that those particular members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our websites or other third party websites. If your browser is configured to reject cookies when you visit one of the above referenced opt-out pages, and you later erase your cookies, use a different computer or change Web browsers, your preference may no longer be active. Since all of these cookies are managed by third parties, you should refer to the third parties' own website privacy notifications and policies for further information (see below for more information about the particular targeting cookies used on our Website).

Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance («DAA») Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative («NAI») Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Website or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.

MORE INFORMATION ABOUT COOKIES

Useful information about cookies can be found at: http://www.allaboutcookies.org/

Location of Your Information

Any servers or services that contain Personally Identifiable Information are located within the EU. For YouTrack InCloud, we provide the option for our customers to choose between hosting their instance in the EU or in the US. At times, IncQueryLabs may process or transfer some of your personal data (such as name and email) to our affiliate companies outside of the EU. Any such transfer will be made in accordance with the applicable laws on data protection and this Privacy Policy. By submitting any personal information or by using the Website, you consent to such transfer to, and processing of, your personal data outside the EU.

Data retention, withdrawal of approval, access to data

If at any time you choose to cease using IncQueryLabs Software Products, you may ask for your data to be removed from our servers by writing to privacy@IncQueryLabs.com. We may retain your information if it is required to comply with legal obligations and/or defense in case of violation of our Terms of Service and/or Privacy Policies. We may also have copies of your information in backups made for security purposes, but these backups will not be accessible as separately delineated information. Please note, however, that you must retain a copy of all data that you have placed on our servers in the case of any loss; further, if you cease using our software and/or services, we will not be responsible for retention of any of your data.

Your approval of the collection and storage of information during the process of technical support can be withdrawn at any time by writing to privacy@IncQueryLabs.com.

As permitted by applicable law, EU residents may request a copy of the information that we hold about them. To do so, please contact: privacy@IncQueryLabs.com. We may charge a fee in accordance with applicable law for this service.

Changes to this Policy

This Privacy Policy is current as of the Effective Date set forth above. We may change this Privacy Policy from time to time, so please be sure to check back periodically. We will post any changes to this Privacy Policy on our website. If we make any changes to this Privacy Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our website.